The three top interventions to improve business performance are:
- Improve communication
- Cut out the middle men
- Rationalise inventory policies and days outstanding on accounts.
Proving that improved communication results in better bottom line performance is always the hardest to prove to management. One of the key reasons is that it is a strategic fundamental issue.
Improved Communication Covers…
‘Improved communication’ covers a wide number of areas including:
- Understanding of strategies and goals
- Metrics that allow self-assessment of performance (including KPI/balanced scorecards)
- An appreciation of the role an individual plays
- Innovation
- Business process maturity
- Knowledge of products and services
- Understanding of the competitive/legislative environment
A blend of structured information and unstructured information initiatives are important if business performance improvement is to be maximised.
Unless an organization has a receptive culture for change or knowledge initiatives the best systems and training cannot achieve maximum benefit.
Microz has management consulting expertise in helping organisations look at information flows and improve existing or new systems outcomes through blend of technology, change management and organisational development strategies.
Performance Measurement and Process Maturity (CMM)
IBM’s CMM is a 5-step model that has been used for software maturity modelling. It is also exceptionally useful for process engineering and communcation iniatives. The steps are:
• Initial – first time a process is undertaken
• Repeatable – when a process us undertaken regularly
• Managed – balancing resources required to undertake a process against other processes
• Measured – performance metrics about the effectiveness of a process allow better management
• Optimised – understanding the relationship and impacts of one process on another help maxmimise performance
